Booking Procedure

1. Contact our office or your travel agent regarding availability for your trip of choice.
2. Once you receive confirmation of your booking, proceed with arranging airline reservations through your travel agent. Flights are very full at certain times of the year so book early to avoid disappointment.
3. The following non-refundable deposit, payable by IMT or credit card, will secure your booking (no deposit required for day-tours):

   Vava'u 5-day	NZ$500 per person
   Vava'u 9-day	NZ$750 per person
   Vava'u 11-day	NZ$750 per person
   Vava'u Adventure Week	NZ$750 per person
   Vava'u Discoveries	NZ$750 per person
   Ha'apai 13-day package	NZ$750 per person
   Vava'u 10-day Resort	NZ$1250 per person

4. On receipt of your deposit you will be sent a trip application form, detailed itinerary, trip notes, reading references, clothing and personal equipment list, release of liability and acknowledgement of risk form, medical form, and an invoice for the balance plus any extras (e.g. single supplement, camping/snorkelling equipment, extra accommodation).
5. All above mentioned forms are also available for download from this website
6. Balance of payment is due 60 days prior to trip departure. If the final balance is not received by the due date, we will consider your booking as cancelled and the normal cancellation fees will apply (see below).

Travel arrangements for all trips may be made with your preferred travel agent.



Visit Air Pacific on the web at http://www.airpacific.com



Visit Air New Zealand on the web at http://www.airnz.co.nz



Visit Pacific Blue on the web at http://www.flypacificblue.com



For Tongan Domestic Flights visit Chathams Pacific on the web at http://www.chathamspacific.com

Forms

These downloadable forms are all in PDF format. A free PDF viewer for your computer may be obtained by visiting the Adobe site.

1. TRIP APPLICATION FORM (~160KB)
   
   
2. MEDICAL FORM (~80KB)
   
   
3. RELEASE FORM (~90KB)

Email Delivery

To assist with email delivery please add tours@fikco.com to your email and/or anti-spam software white lists. These are sometimes referred to as a 'safe senders list', but terminology may differ in your software so please refer to your manual or help facility.

We aim to respond to emails within two working days. If you do not receive an email within expected timeframes, please check your spam or 'junk mail' folder. If the email has been treated as 'junk mail' please 'mark the email as not junk' (again terminology may differ in your email package) and release the email from the folder. If the email is not in your spam or 'junk mail' folder, please contact us by telephone or via our online form, remembering to include a telephone number that we can contact you on.

We understand the frustration that email delivery problems can cause and take this issue seriously. We can follow up specific issues with our internet and email service providers. You can help by white listing our email address and letting us know if you think there is a problem. Thanks!

Changes and Transfers

Requests for transferring a booking to another trip must be submitted in writing no later than 60 days prior to the original departure date, and are valid for a maximum of 12 months. A transfer fee of $100 applies plus the difference, where applicable, between trip costs. Trip transfer requests submitted within 60 days of the original departure are subject to our normal cancellation fees.

Cancellations and Refunds

Should it become necessary for you to cancel your adventure, please notify us in writing. Cancellation will take effect on the date that we receive your written advice. As we incur some trip costs well in advance of departure, and may have turned people away if the trip is full, the following cancellation fee schedule applies to multi-day tours and day-tours*:

• 60 days or more prior to departure: full refund less your non-refundable deposit;
• 31-59 days prior to departure: 50% refund;
• 0-30 days prior to departure: no refund;
• In the event that you fail to arrive in time for a trip departure or leave a trip early, no refund will be available.

* Deposit not applicable to day-tours.

Friendly Islands Kayak Company will not be liable for cancelling a trip due to inclement weather; acts of God (e.g. cyclone, earthquake, tsunami etc.); delayed land, sea or air transfers; political or cultural considerations; government restrictions; or any other cause beyond our control, other than insufficient participant numbers. In which event(s) no refund will be available.

Minimum Group Size

Our minimum group size is two for all Vava'u trips (except Vava'u Resort to Resort Kayak tour which requires a minimum of 4 participants) and four for the Ha'apai trips. In the unlikely event that Friendly Islands Kayak Company has to cancel a trip due to insufficient numbers, we would give you as much notice as possible. In which case, you would have the option of either joining another departure with the same trip components or receiving a refund in full.

Itinerary Changes and Delays

It is possible that route or itinerary changes and/or delays may become necessary for reasons of safety or enhancing the quality of the trip. These changes and/or delays could be due to inclement weather, acts of God, delayed land, sea or air transfers, political or cultural considerations, government restrictions, participants' limitations, unavailability of contracted services or any other cause. In the event that a scheduled activity is cancelled for any reason Friendly Islands Kayak Company will, where possible, arrange an alternative activity. Any changes and/or delays to the route or trip itinerary are at the discretion of the guides and Friendly Islands Kayak Company. In which event no refund will be available. Any additional expenses incurred by a trip participant such as prepaid airline tickets, fees for visas, etc. in connection with changes and/or delays to a route or itinerary shall be borne by the trip participant.

Insurance

Personal travel insurance is not included in the trip cost and is a pre-requisite for trip participation. We recommend you purchase a policy that includes airfare, trip cancellation (in particular cancellation owing to severe weather), and medical coverage.

Single Supplement Fee

A single supplement (S/S) fee will apply to single participants if they prefer a private room or if we are unable to pair them with another participant. These fees are shown on the tour detail pages.

Trip Costs

We reserve the right to amend our trip costs to allow for significant fluctuations in exchange rates or significant increases in accommodation, airport transfer, food charges or any other ground costs beyond our control. However, once we receive a trip deposit, the trip cost will not alter.

Non-Inclusive Services

• Air fares
• Visa and passport fees
• Personal travel insurance
• Airport departure taxes
• Excess baggage charges
• Airport transfers not included in the itinerary
• Accommodation not included in the itinerary
• Single supplement fee
• Beverages and meals not included in the itinerary
• Clothing, liquor, laundry, postage, medical expenses and any other expenses of a personal nature
• Expenses incurred as a result of delays due to inclement weather, delays of scheduled aircraft, logistical delays, and resultant changes to the itinerary
• Emergency evacuation charges
• Gratuities to guides